At Nizio Home, we want you to be completely satisfied with your purchases, which is why you can return a product that does not meet your expectations. You have  up to 100 days from receipt of your order to do so. Returns do not apply to products made to your individual specifications.

If you would like to take advantage of this option, please send an email to office@niziohome.com, quoting your order number and proof of purchase. We will contact you as soon as possible and help you with the next steps.

Product complaints

When receiving the parcel, always check whether it has not been damaged during transport. If the parcel appears damaged, we recommend that you refuse to accept it and contact us immediately by phone: +48 531 631 535.

After acknowledging receipt of the parcel, you can open the parcel in the presence of the courier - if any discrepancies are found, a report is prepared that will help us consider the subsequent complaint.

If the purchased goods turn out to have manufacturing defects or are inconsistent with the description, please follow the following complaint procedure:

• Contact us by e-mail at: office@niziohome.com or by phone at: +48 531 631 535.
• Send us the product you want to complain about, attaching a written statement in which you describe the detailed reasons for the complaint, the form of compensation, as well as the return address and account number to which the refund will be made (depending on the decision made by the store). The shipment is at your expense.
• Within 14 days of receiving the shipment, we will inform you by e-mail or telephone about the result of the complaint procedure.
• If the complaint is considered positively, within 7 business days from the date of making the decision, we will compensate you for the costs incurred by: repairing the complained product, sending a new product or refund.
• If the complaint is considered unjustified, we will provide you with a detailed justification of the decision and within 14 business days we will send back the complained product at our expense.

If you have any doubts, please contact us by e-mail: office@niziohome.com or by phone: + 48 531 631 535. We will be happy to answer your questions and provide you with tips on how to file your complaint quickly and smoothly.